I have to say that this the most pathetic service I ever got from any company. I have been subjected to many scenarios across many companies but so far they have managed to outlast all others and stoop to such levels. What is worst, they send you reminders that they haven’t paid the money to keep the account active, and also ensure feedback calls are made to customers!
Yes I am talking about you Tata Sky!
It’s been 10 Days
TATASKY Work Order completed even before the scheduled time!! Of course when no one is visiting to check the issue, they saved time so it is bound to closed before time…It has been 10 days since I lodged the second complaint (first one was on 8th March when only a few channels weren’t available) and to my utter surprise the request has been closed on pretext of having completed the work order within ONE MINUTE! Look at the time difference in the above screen: 5:50 pm I receive the message that my request was scheduled for resolution and 5:51 pm it is resolved? All this while no one turned up at my house to check the complaint at first place. Absolutely not.
True, when TataSky was unable to assign someone to work on my problem, they gave me 5 days (3 days first and 2 days later) of subscription extension as a benefit for the delay from their end. But surprise, SURPRISE! If my connection itself isn’t working what am I supposed to do with that!!!
Who was supposed to resolved issue? TataSky Kalyan Installation Center, but no one turns up from there.
Surprise! SURPRISE!! If my connection itself isn’t working what am I supposed to do with bonus credits for 5 days!